• Maintenance and support

The Label Store offers full warranty and maintenance support for Thermal transfer printers through its service partner Qcom.

Qcom is a Authorised Service Provider and a leading specialist in maintenance and technical services for Auto ID equipment and systems, including thermal printers and all associated technologies.

Together we offer:

• A national network of manufacturer-accredited engineers, across the UK and Ireland;
• Flexible service contracts – from super fast 4 hour response to pre-pay voucher systems;
• Guaranteed response and fix times;
• Free health checks on all new service contracts;
• Professional customer account management, escalation procedures and quality control;
• Helpline telephone support;
• Extensive stocks of spare parts and loan machines.

The result is reduced downtime, efficient operation and maximum returns on your auto ID investments.

Alongside field and workshop service and repair, we also offer a wide range of complementary technical support services designed to help the end user get more out of their Auto ID and barcode equipment. These include installation, training, preventative maintenance, spare parts, a technical helpline, and RFID consultancy and connectivity. Through our Technical Resource Centre (TRC), we also provide a one-stop shop for the management of major outsourced technical projects.